Returns are accepted within 7 days of purchase. To be eligible, the product must be sealed, unused, and in the same condition as delivered. Simply contact our support team via the Contact Us page or email us with your order details to initiate a return. Please note that return delivery charges are the customer's responsibility. Once we receive and successfully inspect the returned item, a full refund of the product amount will be processed, excluding the original delivery fee.
If, for any reason, we are unable to deliver your fully paid order, we will either refund the amount to your bank account or credit the refund to your Mawaz account, which can be used on your next purchase—just like how platforms like Namshi operate.

We process and ship all orders quickly, with Aramex handling our deliveries across the UAE. Most orders arrive within 1 to 3 business days, depending on your location. Once dispatched, you’ll receive an Aramex tracking number to follow your shipment in real time. Need express service? Just reach out to us—we’re here to help!

Yes, at Mawaz Perfume, we take pride in offering only 100% original and authentic perfumes. All our products are sourced directly from trusted distributors and official suppliers to ensure quality and legitimacy. We do not deal with fakes—what you see is exactly what you get. Our commitment is to deliver genuine, high-quality fragrances that you can trust.

Yes, we specialize in wholesale and bulk orders for retailers, resellers, corporate gifting, and events. For wholesale inquiries, please email us at mawazecommerce@gmail.com